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    Customer Success Manager

    As a Customer Success Manager at Tassel, you will own the relationship with a regionalized book of business and be the main point of contact for our University partners after the sale. This is a quota-carrying role: you will be accountable for retaining customers, renewing contracts, and growing revenue through upsell and cross-sell. You will combine the skills of a trusted advisor with the discipline of a revenue owner, making sure customers get real value from Tassel and expand their use of it over time.

    What You'll Do

    • Manage a large portfolio of customer accounts, building strong, long-term relationships with key stakeholders and decision-makers.
    • Own renewals for your book of business, including forecasting, early renewal planning, contract and pricing discussions, and closing on time.
    • Identify and close upsell and cross-sell opportunities by understanding each customer's goals, usage, and needs.
    • Meet or exceed assigned quotas for retention, renewal, and expansion revenue.
    • Monitor account health, spot churn risks early, and build and execute plans to address them.
    • Partner with Product and Implementation teams to resolve issues and move customer needs forward.
    • Keep accurate account notes, pipeline, and forecasts in our CRM.
    • Share customer feedback and trends with internal teams to help shape our product and customer experience.
    • Present to a large online audience in Webinars, host multi-school collectives, and travel occasionally for graduation ceremonies.

    What You’ll Bring

    Required

    • 2+ years of experience as an Onboarding Manager, Customer Success Manager, or Account Manager
    • Demonstrated ability to manage many customer relationships at once and prioritize effectively.
    • Comfort with a quota-carrying role, with a track record of or strong aptitude for renewals and upselling.
    • Excellent written and verbal communication skills, including presenting to customers and negotiating.
    • Strong organization and follow-through, with the ability to work independently.
    • Ability to teach customers technical concepts and platforms, and turn data into insights.
    • Bachelor's degree (4-year) from an accredited institution.

    Preferred

    • Experience in the technology or software industry.
    • Experience working with CRM tools (for example, Zoho CRM, Salesforce, or HubSpot).
    • Experience selling to or supporting education, higher education, or public-sector customers.

    How to Apply:

    If you're excited about this opportunity and believe you'd be a great fit, start by taking our short audio screener. Every response is personally reviewed by our hiring team. This helps us get to know you, move quickly through high applicant volume, and filter out the growing wave of AI-generated applications and deepfakes.